Birthday terms and conditions

Company information

KIDAYS, a simplified joint-stock company with share capital of €590 — Paris Trade and Companies Register: 902 330 182. SIREN: 902 330 182. SIRET: 902 330 182 00012. Intra-community VAT number: FR15902330182. Registered office: 20B rue Hippolyte Maindron, 75014 Paris. Email: [email protected]. Telephone: 06 64 73 43 45.

Article 1 – Purpose

These terms and conditions of sale define the conditions under which KIDAYS, a simplified joint-stock company registered with the Paris Trade and Companies Register under number 902 330 182, sells children's birthday entertainment services to individual customers (the Customer). Every order entails full and unconditional acceptance of these terms.

Article 2 – Order and payment

The order is placed online through the KIDAYS website. A booking becomes firm and final only after the booking form is confirmed, these terms are accepted and the service is paid for in full through the secure Stripe online payment service.

Full payment is due at the time of booking. No service is scheduled or guaranteed without full payment. A confirmation email is sent to the Customer after payment is confirmed. Prices are stated in euros, including all taxes.

Article 3 – Cancellation by the Customer

3.1 Right of withdrawal. Under articles L221-18 and following of the French Consumer Code, the Customer has 14 days from confirmation of the order to exercise the right of withdrawal, provided the service has not begun. When the Customer expressly asks for the service to begin before the withdrawal period ends, the Customer acknowledges waiving that right in accordance with article L221-25 of the French Consumer Code.

3.2 Cancellation outside the withdrawal period. More than 14 days before the event: an 85% refund (the retained 15% covers administration, planning and reservation of the time slot). Between 14 days and 72 hours before the event: a 50% refund. Between 72 and 48 hours before the event: a 25% refund. Less than 48 hours before the event: no refund.

3.3 Annulation Sereine option. You may select this option when booking, at a price of €29 including VAT. If a different price is displayed for your booking, it is shown before payment. With this option, cancellation at least 48 hours before the event starts, including exactly 48 hours before, entitles you to a refund of 100% of the sums paid to KIDAYS for that booking, including the price paid for the Annulation Sereine option. Less than 48 hours before the event starts, the option no longer provides a full refund and the scale in Article 3.2 applies: no refund.

Article 4 – Changes

Every change is subject to availability. A change is free when the same host can provide the service. Change of host: €15. Change of venue with less than 48 hours' notice: €10. Additional fees may apply if the new host is outside the service area.

Article 5 – Cancellation by KIDAYS

If it becomes entirely impossible to provide the service, all sums paid are refunded in full. No other compensation may be claimed, except where mandatory law provides otherwise.

Article 6 – Quality, team and approach

Hosts working with KIDAYS are independent service providers, notably operating as sole traders. KIDAYS values their work and undertakes to pay hosts at a high rate (at least €35 per hour), supplemented by bonuses linked in particular to punctuality, commitment on the day and customer ratings. Every effort is made to select qualified, trained and motivated hosts.

Children's entertainment depends on many human factors, including tiredness, group dynamics, children's personalities and conditions at the venue. KIDAYS is subject to an obligation of means, not an obligation to achieve a particular result. No refund is granted for purely subjective dissatisfaction. Any complaint must be made within 48 hours after the service.

Article 7 – Delays

A delay of 30 to 60 minutes: 30% compensation. A delay of 60 to 90 minutes: 50% compensation. A delay of more than 90 minutes: a 100% refund.

Articles 8 to 11 – Liability, insurance, data and disputes

Article 8 – Liability. KIDAYS cannot be held responsible for conditions at the venue, children's behaviour or decisions made by the organisers.

Article 9 – Insurance. KIDAYS holds professional liability insurance.

Article 10 – Personal data. Data is processed in accordance with the GDPR.

Article 11 – Governing law and disputes. These terms are governed by French law. In the event of a dispute, an amicable solution is sought before court proceedings are brought.